Community Guidelines

Our community guidelines help create a safe, welcoming, and positive environment for all pet lovers. By using PetifyNow, you agree to follow these guidelines and help us maintain a respectful community.

Our Core Values

These values guide everything we do and shape our community culture

Respect & Kindness

Treat all community members with respect, kindness, and empathy. We celebrate the love we share for our pets.

Safety First

Prioritize the safety and well-being of all pets and their owners in every interaction and decision.

Inclusive Community

Welcome pet lovers of all backgrounds, experiences, and pet types. Diversity makes our community stronger.

Honest Communication

Communicate honestly and transparently. Provide accurate information about your pets and services.

Community Guidelines

Detailed guidelines to help you navigate our platform responsibly

Profile & Content Guidelines

Use real, recent photos of your pets and yourself

Provide accurate information about your pet's temperament, health, and behavior

Keep profile content appropriate and family-friendly

Do not use copyrighted images without permission

Update your profile information when circumstances change

Communication Standards

Be respectful and courteous in all messages

Respond to messages in a timely manner

Keep conversations relevant to pet care and activities

Do not share personal contact information until you feel comfortable

Report inappropriate messages or behavior immediately

Meeting & Interaction Guidelines

Always meet in public places for initial meetings

Supervise all pet interactions, especially first meetings

Respect other pets' boundaries and comfort levels

Follow local leash laws and pet regulations

Clean up after your pet in all public spaces

Service Provider Standards

Maintain current licenses and certifications

Provide accurate service descriptions and pricing

Honor booking commitments and cancellation policies

Maintain professional standards in all interactions

Keep detailed records of pet care activities

Booking & Payment Guidelines

Honor all confirmed bookings and agreements

Communicate any changes or issues promptly

Use PetifyNow's secure payment system

Provide detailed care instructions for boarding services

Leave honest reviews based on actual experiences

Prohibited Behavior

The following behaviors are not tolerated in our community and may result in account suspension or termination

Harassment, bullying, or threatening behavior

Discrimination based on race, religion, gender, or other protected characteristics

Sharing inappropriate, offensive, or explicit content

Misrepresenting yourself, your pets, or your services

Attempting to circumvent safety measures or verification processes

Spamming or sending unsolicited promotional messages

Engaging in fraudulent activities or scams

Sharing personal information of other users without consent

Using the platform for illegal activities

Creating fake profiles or impersonating others

How to Report Violations

If you encounter behavior that violates our guidelines, here's how to report it

Identify the Issue

Recognize behavior that violates our community guidelines or makes you feel unsafe.

Document Evidence

Take screenshots or note specific details about the incident, including dates and times.

Report Through App

Use the in-app reporting feature or contact our safety team directly via email or phone.

Our Response

We investigate all reports within 24 hours and take appropriate action to protect our community.

Questions About Our Guidelines?

If you have questions about our community guidelines or need to report an issue, we're here to help.