Welcome to PetifyNow!
By accessing or using PetifyNow, you agree to the terms of this Privacy Policy. Please read it carefully. If you do not agree with the terms of this Privacy Policy, please do not use our Services.
This Privacy Policy applies to all users of PetifyNow services, including the website and mobile applications (collectively, the "Services"), and governs our collection, use, and disclosure of your personal information in accordance with the laws of Bangladesh.
1. Information We Collect
1.1 Information You Provide Directly
- Account and Profile Information: When you create a profile on PetifyNow, we collect mandatory pet and owner details, including your name, email address, phone number, date of birth, and government-issued ID for identity verification. For your pet, we collect information such as name, breed, age, photos, behavioral traits, and vaccination records.
- Communication Content: When you use our in-app chat module, we collect the content of your messages, including photos you share (with limitations on file size/type).
- Booking and Transaction Information: If you use our Peer-to-Peer Pet Boarding/Shelter service, we collect details related to your bookings, including dates, payment information (processed by secure third-party payment processors, we do not store your full payment card details), and cancellation policies.
- Reviews and Ratings: When you provide reviews and ratings for service providers or hosts/guests, we collect your feedback and associated ratings.
- Incident Reports: If you report a safety concern or incident, we collect the details you provide regarding the incident.
- Business Profile Information: If you are a service provider (veterinarian, groomer, pet store) or a pet boarding host, we collect your business name, contact information, service categories, pricing information, property documentation, insurance coverage details, and business verification documents.
1.2 Information We Collect Automatically
- Location Information: We collect your GPS-based location data when you use features like the Pet Care Directory (GPS-based search) or the map view integration. You can control location services through your device settings.
- Usage Data: We collect information about how you interact with our Services, including the pages you visit, the features you use, the time and duration of your activities, and your swipe gestures on pet profiles.
- Device Information: We collect information about the device you use to access PetifyNow, including the device model, operating system, unique device identifiers, IP address, and mobile network information.
- Log Data: Our servers automatically record information that your browser or app sends whenever you visit or use our Services. This includes IP address, browser type, referring/exit pages, and the date and time of your requests.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
2. How We Use Your Information
To Provide and Maintain Our Services:
- To operate and deliver the Pet Dating Platform, including facilitating profile creation, swipe-based interface, and AI-driven compatibility scoring.
- To enable real-time match notifications and in-app chat module after matches.
- To power the Pet Care Directory, including GPS-based search, advanced filtering, Google Maps API integration, and display of service provider information.
- To facilitate the Peer-to-Peer Pet Boarding/Shelter service, including secure booking, host/guest management, and availability calendar.
To Personalize Your Experience:
- To provide intelligent suggestions and improve matching algorithms on the Pet Dating Platform.
- To offer tailored search results and recommendations within the Pet Care Directory.
For Authentication and Security:
- To secure your account through OTP-based registration and Multi-factor authentication (MFA).
- To verify your identity using government ID and photo verification for profile authenticity.
- To enable account recovery mechanisms.
- To ensure end-to-end encryption for communications.
- To implement role-based access control for different user types.
- To conduct background checks for boarding service providers.
3. How We Share Your Information
With Other Users (for specific features):
- Pet Dating Platform: Your pet profile information (photos, breed, age, behavioral traits) and limited owner details (e.g., first name, general location) will be visible to other users for matching purposes.
- Pet Care Directory: If you are a service provider, your business profile information will be publicly visible to users searching the directory.
- Peer-to-Peer Pet Boarding/Shelter: If you are a host, your availability calendar and property details will be visible to potential guests. If you are a guest, your pet's information will be shared with the host you book with.
- User Reviews and Ratings: Your reviews and ratings for service providers, hosts, or guests will be publicly visible on the platform.
With Service Providers:
- We engage third-party companies and individuals to facilitate our Services, provide services on our behalf (e.g., payment processing, hosting, analytics, customer support), or assist us in analyzing how our Services are used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
For Legal Reasons:
- We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or a government agency). We may also disclose your information to enforce our Terms of Service, protect our rights, privacy, safety, or property, or that of our affiliates, you, or others.
4. Data Security
We are committed to protecting the security of your information. We implement a variety of security measures, including:
- End-to-End Encryption (AES-256): For all communications within the in-app chat module.
- Multi-Factor Authentication (MFA): To enhance the security of your account.
- Secure Servers: Your data is stored on secure servers with restricted access.
- Regular Security Audits: We conduct regular security audits to identify and address vulnerabilities.
However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
5. Your Choices and Rights
You have certain rights regarding your personal information:
- Access and Correction: You have the right to access and update your profile information at any time through your account settings.
- Data Portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format.
- Deletion: You may request the deletion of your account and personal information, subject to certain legal obligations and retention policies.
- Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By Email:
privacy@petifynow.com
Personal Contact:
rokibulhasanshad@gmail.com
Phone:
+8801521395674
Thank you for trusting PetifyNow with your pet's and your information. We are dedicated to providing a safe and enjoyable experience for our entire community.